Effective date: 15 August 2026 · Last updated: 15 August 2026
This Refund & Cancellation Policy applies to purchases of prepaid service Credits (“Credits“) from PaidBeep and forms part of our Terms of Use. Please read it before making a Recharge.
1. What you are buying
A Recharge is a prepayment for PaidBeep’s software services. It purchases Credits, which are consumed as flat per-order verification fees while you use the Service. Credits are not money, a deposit, a wallet balance or a stored-value instrument; they cannot be withdrawn, transferred, encashed or converted back into money, and they earn no interest.
2. All Recharges are final — no refunds
Once a Recharge is completed and Credits are added to your account, the sale is final. Recharges are non-refundable, in whole or in part, for any reason, including (without limitation):
- change of mind, or closure of your business or store;
- reduced or discontinued use of the Service;
- suspension or termination of your account for breach of our Terms of Use;
- expiry of unused Credits at the end of their validity period;
- temporary interruptions, delays or missed detections inherent in a service that depends on your own device and third-party notification systems (see Section 7 of the Terms of Use).
We price the Service as pay-per-use precisely so you can start with a small Recharge (for example ₹500) and buy more only when you need it. Please Recharge only the amount you are comfortable committing.
3. Credit validity
Credits are valid for 12 (twelve) months from the date of the Recharge that created them. The validity period is displayed at the time of purchase and in your Wallet. Unused Credits expire automatically at the end of the validity period and are forfeited without refund or compensation.
4. Wrongly deducted fees
If you believe a verification fee was deducted from your Credits in error — for example, a duplicate deduction for a single order — contact support@paidbeep.com within 30 days with the order reference. If our review confirms the error, we will re-credit the wrongly deducted Credits to your account. Re-instatement of Credits is the sole and exclusive remedy for fee errors; cash refunds are not provided.
5. Unprocessed Recharges
If you paid for a Recharge but the Credits were not added to your account within 24 hours, contact support@paidbeep.com with your payment reference (UTR). After verification against our records, we will credit your account with the corresponding Credits. If a payment cannot be verified as received by us, no Credits will be issued.
6. Refunds to your customers are your responsibility
PaidBeep never receives, holds or controls the money your customers pay you — it moves directly from your customer’s bank account to your bank account. Therefore:
- PaidBeep cannot refund your customers, reverse their payments, or intervene in any dispute between you and your customers. If a customer of your store deserves a refund, you must pay it yourself from your own account, in accordance with your own store’s refund policy.
- Verification fees consumed on an order are not returned if you later refund that customer, because the verification service was already performed.
7. Service discontinuation
If PaidBeep permanently discontinues the Service (other than terminating your account for breach), we will, as your exclusive remedy, refund the unexpired, unused portion of your Credits on a pro-rata basis to the payment source or bank account you designate.
8. Chargebacks and disputes
Recharges are made by UPI push payment initiated by you. By making a Recharge you agree not to initiate any dispute or reversal claim for a Recharge that was correctly credited to your account. Accounts that raise unfounded payment disputes may be suspended.
9. Cancelling your account
You may stop using the Service and request account deletion at any time (Profile → contact support). Cancellation does not entitle you to a refund of unused Credits (Section 2), which remain available until used or expired if your account is merely deactivated, and are forfeited on permanent deletion at your request.
10. Contact
Questions about this policy or a specific Recharge: support@paidbeep.com (include your registered email and the payment UTR). We respond within 2 business days.
This policy was last reviewed on 15 August 2026 and may be updated from time to time; material changes will be notified via the dashboard or email.